Technical Support Specialist / A+
This program is designed to prepare the student for employment in areas such as Computer Technical Support and Help Desk. The student can walk into the program with no knowledge of computers and leave with an impressive knowledge of the following: Personal Computer operation and architecture, basic and advanced troubleshooting skills, technical support techniques and procedures, and PC maintenance. .The technical support program offers training in PC configuration, upgrading computer hardware, installation of software and hardware, and troubleshooting fundamentals. The student will learn and work with DOS, Windows 95/98, Windows NT Workstation 4.0, and Windows 2000 Professional and learn how to network to Windows NT Server 4.0, Windows 2000 Server. The A+ Certification covers all aspects of hardware, software, and troubleshooting and the student will get to examine each component of a Personal Computer while they go through a step by step process of assembling and customizing a Personal Computer. The student will also learn how to troubleshoot and support Hewlett Packard Laserjet printers. Our Technical Support program is designed to give the student complete hands-on in the class so the student has the confidence and ability when working at the first job they encounter. The student will also be thoroughly prepared to test for the highly recognized “A+ Certification,” which is an industry wide standard of determining the competence and proof of professional achievement for a computer support specialist. When finished with the class, the student can call Prometric at 1-800-77-MICRO to register for the Computing Technology Industry Association’s A+ Certification exams 220-221 and 220-222. The student needs to pass both exams to receive the A+ Certification. Each exam costs $139 and you are allowed 30 minutes per exam with 30 questions on each exam. ServFast Computers has a testing center located at the school for the student’s convenience.

Curriculum:
Published by Course Technology, a Division of Thomson Learning, and is A+ CompTIA Certified

1-A+ Certification Second Edition Volume One and Volume Two
2-Multi-bit screwdriver

Program length:  300 to 400 Hours
Days: Program runs 5 hours a day Monday through Friday from 8:00 AM to 1:00 PM.

Evenings: Please call for schedule or check our website

Program Focus: The main focus of this entire program is to prepare the student for any computer support position that involves Personal Computers and networking skills by giving the student a complete hands-on experience.

Course Summary
The course outline above is an overall view in what you will be learning in our “Technical Support Specialists” training program. With our instructor led training as well as our hands-on labs, and your dedication to study the material, participate in class, and utilize our facility, then you will be well on your way to getting into the lucrative PC support field.

Vocational Goals
Technical Support Specialist’s are in demand! There is an increasing demand for Technical Support Specialist’s to service and support what is now found in just about every business and home, the personal computer. Our Technical Support Specialist program will give you the hands-on training and confidence you need to enter the computer support field and having the “A+ Certification” will demonstrate proof of professional achievement as a Technical Support Specialist. Upon completion of this program, students will be qualified for the following Job Titles: Technical Support Specialist, PC Service Technician, and PC Help Desk. (Individual experiences and backgrounds will be a major factor in the levels of entry)

Financing
You can apply for a loan to use for your tuition at https://www.eloansecure.com/eloan/apply?type=celstud&source=800. Just select New Jersey then select ServFast Computers. Payments usually run about $100 per month. ServFast Computers also offers in house financing payable during the length of your program. Please call for details. We also accept Master Card, Visa, Discover, and American Express.

School Directions
To get to our school, you take the Garden State Parkway North or South and take exit 82, which is Route 37 East. You then go through exactly 1 light and immediately take the jug handle to make a left turn onto Route 9 North.  Cross over Route 37 and make a left into the Dover Mall Shopping Center (Near Staples).  We are next to Frank's Big and Tall Men's Shop.  Our phone number is 1-800-295-0909.